Villas to Go established 2002. We have helped over 20000 customers enjoy a villa holiday. Villas to go offers a comprehensive range of vacation properties in Portugal, Spain and the islands, Crete, Cyprus, Skopelos and Florida. We are a team of dedicated professionals with over 50 years travel experience, gained in many branches of the travel industry. Our speciality is a unique blend of experience, understanding the needs of clients, and the requirements of owners. We specialize in: Letting exclusive private homes We offer a wide range of properties. Each villa or apartment is personally inspected and must satisfy our criteria of quality: location, facilities and value. All of the properties are individually owned and whilst they vary in style, comfort and price, they all offer value for money. Property Letting Search Should you have specific requirements and you cannot find what you are looking for in the homes available, we can search for a suitable property, through our contacts. Owners’ Property Letting Service We act for clients wishing to rent their property both for holiday and long-term lets. This is a personalised service and we are happy to meet and discuss options. Our Commitment to you We are unlike traditional tour operators, we are a purely online specialist holiday provider, contracting directly with owners and suppliers in our resorts and therefore we don’t have many of the costs associated such as brochures, large call centres and high street travel agencies, we can keep our costs down and pass on the savings to our clients. As an independent accommodation specialist we are not tied to a particular airline or car hire company, which gives you the flexibility to create your own holiday. Assistance in Resort We understand the needs of our guests and we intend to respect your privacy. Rest assured, you will not be herded into coaches, asked to attend welcome meetings or be required to fill in long questionnaires whilst you are on holiday. However, should you require assistance, someone will be close at hand. In most areas we have resort representatives who are on call seven days a week. Where no resort representatives are available, we will supply you with a contact telephone number or address of your house manager. For Further Information contact us: Address Unit 8 Astra Centre Edinburgh Way Harlow Essex CM20 2BN United Kingdom Telephone 00 44 (0)845 408 1704 Fax 00 44 (0)1279 427 186 Email enquiries@villastogo.com Office Hours Mon-Fri9am - 8pm Sat9am - 5.30pm Sun10am - 5pm Here is a list of the most common questions asked by our customers. If you have a query which is not answered, please call us on 0845 408 1704 for assistance. Q. How do we check if the villa is available? A. Select the Availability and Pricing tab on your chosen villa, and this will take you to a colour coded availability calendar. Hover the mouse over your chosen dates, and you can obtain a daily or weekly price breakdown. Q. What is the minimum length of rental? A. Normally this is 7 nights for villas and apartments, but many of our owners are happy to rent there properties for one night to several months. For more information please call our sales staff on 0845 408 1704. Q. Can we hold a villa whilst we check flight availability? A. Yes, normally for 24 hours. Q. What are your payment terms? A. 25% deposit on booking, balance paid in full 10 weeks prior to travel. Q. What methods of payment do you accept? A. Major credit cards, bank transfers and cheques. Please note there is a surcharge of 2% with credit card payments. Q. What does the price include? A. The price is for the villa rental on a nightly and weekly basis. Flights and car hire are not included. Q. What services are included? A. Linen, house towels, maid service, pool, garden maintenance and utilities are all included. Q. What is not included? A. This is Indicated on the villa description. Additional services such as air conditioning, winter heating, pool heating, beach/pool towels, extra maid service, laundry of clothes etc. are not included. Q. Is there anything else to pay? A. Yes. We also require a £6.00 non-refundable Accidental Damage Waiver payable per person. If there are any breakages, the cost of replacement will be paid to the owner from this waiver. This covers accidental damage up to 100.00 Sterling. Please see our Terms and Conditions. Q. Can you arrange for extra beds for additional party members? A. We can arrange foldaway beds for children extra cost payable (price on application). Q. How do I calculate the price? A. The price can be calculated on a daily or weekly basis, please see the Availability and Pricing tab on your chosen villas brochure page. Q. What is the changeover day? A. Normally changeover day is the specified day that customers change over and the villas or apartments are cleaned. Some changeover days are flexible. For more information on changeover days please contact our sales department on 0845 408 1704. Q. What if we have to cancel? A. Please refer our terms and conditions. Click here to read At Villas to Go we have over 700 great villas and apartments – and we have lots of ways to help you find the one that’s ideal for you. You can book online, 24 hours a day. You can even arrange your flights, car hire and insurance here. This section tells you how to get the best out of the site: 1. Finding a villa or apartment With over 700 villas and apartments to choose from, you probably won’t want to look at them all. Instead, use our site’s search facility to find what you’re looking for or navigate to them using the links. * Find a villa: complete the criteria that matter to you and click search, or if you remember the name of the villa / apartment you’re looking for, type it into the ‘find a villa’ box and we’ll take you straight to it. * Locations: click Locations on the navigation bar at the top of the screen and you’ll be able to see all of our holiday regions. You can read a guide about a particular area, or you can ask to see all of our villas and apartments there.