Bala Communications is the leading audio marketing solution provider, making a mark worldwide. We have had an aim to make a difference in this communication industry and with our impeccable services, we have been able to develop our expertise and render our quality services to our clients all over. Leading our way in IVR (Interactive Voice Response) audio productions, we continue to develop as one of the best in all our services. With an expert team of copy writers and voice talent, the state-of-the-art audio studio facility, we design customized solutions adding value to our users and the end-customers. As a leading IVR company and provider of audio marketing solutions, Bala Communications has demonstrated a distinct expertise in the development and management of all its services. The Bala Communications team has been dedicatedly working hard to reach the position of a leader and has already tasted success. We don’t only believe in being on the top, but reach the zenith along with our satisfied customers and their appreciation is valued the most. We facilitate our services to the companies using IVRs in various service sectors, such as, Telecom, Banks, DTH service providers, VAS Providers etc. “On paths we tread, We sow our seeds; Promising our future with you, We assure we’ll always Lead!!” Balacomm’s Services Bala Communications offers the following services to our clients and in turn to their end-users: 1. IVR Messages 2. Creative Autodialer Messages 3. Radio Spots 4. Customized CRBT ( Caller Ring Back Tone) 5. Radio Jingles We record prompts in over 21 languages and digitize them in over 200 voice file formats at any sampling rate upto CD quality. A form of audio file that we cannot make is yet to be invented. We provide these in almost all types of file formats. Interactive Voice Response (IVR), the automotive attendant that all telecom industries use as a distinct in traditional telecom contexts We are the first production company who is providing services to mobile companies for their IVRs. Bala Communications was the first one in India to do the IVR recording for Airtel. Just as we say, “Turning Ideas into Impressions”, we analyze and draw innovative concepts, which then are pictured and put into practice, marking an impression in the communication industry. We provide the voice services, life and soul of IVRs, thus creating an image in the end user’s mind. IVR Prompts are thus the direct communication means between the customers and the end users and we are the leading providers of the same. We not only understand the content and requirements of IVR, but also work constantly towards providing our customers with the best services and innovative ideas. Right from scripting to voice talent selection and from music composition to post production to delivery, we integrate our talented experts into each phase of the project. Customer satisfaction is our forte and constant efforts are put to make sure that the services rendered are meeting up their requirements thus ensuring a strong and long lasting relationship with our customers. How is an IVR important? * Whenever a customer calls on a number with an IVR, he immediately gets the company’s image and work know how in his mind * Professionally written prompts pass the right message across to the end users mind in an impressive manner * A good IVR system not only allows them to integrate customer satisfaction but also to attain customer loyalty, up-sell and cross-sell services and improve the total efficiency of their contact centre * IVR enables customers to carry their business in a way reflecting their brands and values * IVRs add a difference and make an impression in the users’ or the listeners’ mind and help them relate to any company and their services in a much better way. Process Followed We initiate by determining the right audio file type and volume. Later the following process is taken over: * Develop consistent scripts appropriate to your company’s IVR brand, suitable as per the call flow * Translation in a wide range of regional and international languages * Selection of finest voice talent available * Coaching voice talent for the best output and results * Recording of prompts using state-of-art technology studio * Music composition * Post production * Conversion in any format with special software * Smart and timely delivery of services * Ongoing content management through our team of experienced and talented writers. Interactive Voice Response (IVR), the automotive attendant that all telecom industries use as a distinct in traditional telecom contexts We are the first production company who is providing services to mobile companies for their IVRs. Bala Communications was the first one in India to do the IVR recording for Airtel. Just as we say, “Turning Ideas into Impressions”, we analyze and draw innovative concepts, which then are pictured and put into practice, marking an impression in the communication industry. We provide the voice services, life and soul of IVRs, thus creating an image in the end user’s mind. IVR Prompts are thus the direct communication means between the customers and the end users and we are the leading providers of the same. We not only understand the content and requirements of IVR, but also work constantly towards providing our customers with the best services and innovative ideas. Right from scripting to voice talent selection and from music composition to post production to delivery, we integrate our talented experts into each phase of the project. Customer satisfaction is our forte and constant efforts are put to make sure that the services rendered are meeting up their requirements thus ensuring a strong and long lasting relationship with our customers. Bala Communications offers audio marketing solutions to a wide client base. Our quality services are well appreciated and accepted all over. The work environment at Bala Communications is highly professional and all our team works as a family.